FAQ
| Q: | Can users be imported from an existing database? |
| A: | Yes. You can import your user information via an upload wizard using an Excel spreadsheet. |
| Q: | Can your product be personalized to fit the needs of a non-IT helpdesk? |
| A: | bigWebApps HelpDesk is designed to handle requests for any type of customer support services. Most of the information fields are user-definable making it simple to address specific needs for individual clients. |
| Q: | How do you ensure that customer data is protected and secure? |
| A: | bigWebApps HelpDesk is hosted at the Verizon/UUNET facility in Atlanta, Ga. This location provides industry leading security from all potential threats to your data. bigWebApps, Inc. will never use your customer data for any purpose. This is stated in the bigWebApps HelpDesk contract. |
| Q: | What is the maximum number of sites supported? |
| A: | There is no limit on the amount of locations that can be included in the bigWebApps HelpDesk system. bigWebApps HelpDesk can support any organization from a single site to a large corporation. The pricing schedule for bigWebApps HelpDesk is based on the amount of user license in the system. The system administrator for your account has the ability to add as many locations as necessary. |
| Q: | Are hosting fees included in the base price? |
| A: | Yes. The base price includes hosting fees as well as all maintenance fees, full support and limited upgrades to bigWebApps HelpDesk. |
| Q: | How many users are included in the base price? |
| A: | Up to 50 user licenses are included in the base price. These licenses can be used for end users, technicians, and system administrators. You have full control as to how these licenses are used. Check out our pricing calculator for pricing estimate. |
| Q: | Can bigWebApps HelpDesk be installed on local servers? |
| A: | No. bigWebApps HelpDesk is based on the SaaS model. The application is hosted by bigWebApps and is included in the annual licensing fee. |
| Q: | What is the maximum number of service requests that can be handled in a year? |
| A: | bigWebApps HelpDesk has been designed to be scalable to any size. There is no limit as to how many service requests can be entered over the course of a year. With pricing being based on the amount of user license, the amount of tickets is unlimited. |
| Q: | Can the graphics on bigWebApps HelpDesk be manipulated so that a company name and logo are shown? |
| A: | Yes. It is a very easy process for you to tailor the look of bigWebApps HelpDesk for your organization. You can simply upload your organization's logo in any of the major graphic formats (i.e. jpeg, .gif, .tif). |
| Q: | Can you download data from bigWebApps HelpDesk to an Excel Sheet? |
| A: | Yes. All data can be downloaded in an Excel spreadsheet from with the application. |
| Q: | How can you register a new department? |
| A: | For security reasons, we ask that you contact an account manager for a login to the system. You can contact one toll-free at 866.996.1200 |
| Q: | Does bigWebApps HelpDesk support Linux? |
| A: | Being a fully web-based application, bigWebApps HelpDesk can be run on any platform. |