HelpDesk 4Rs

When your colleagues are happy, your work is easier and life is better. You need an end-to-end workflow management application that you can rely on to manage your entire HelpDesk and Customer Support organization. bigWebDesk adheres to the 4R’s of successful HelpDesk management:

Record

Innovative ideas for improvements and new products will be derived from the bigWebApps community. This systematic process will guarantee innovative ideas are not lost before the next appropriate step is determined.

Respond

Communication and accountability are the backbone of an effective customer support relationship.

Resolve

bigWebApps’ focus on client fulfillment will fundamentally be based on how well the team can quickly put into action ideas conceived from the bigWebApps community. By utilizing partnerships and experience, bigWebApps will provide the ultimate client experience.

Report

Finally, reporting the new creations and decisions to the entire community will be the stamp on any completed stage or project. Open communication at this stage will not only raise the level of informed clients, partners, and internal talent, but also encourage individuals to continue their input for future innovation.

bigWebDesk is an end-to-end workflow management tool designed to benefit you, the HelpDesk Manager, the technicians, the customers, and executives.

Everyone Wins with bigWebDesk!

Administrators: It is comprehensive enough to customize and configure to your needs. It works for all your constituents across all departments, locations, demands and priority levels.

Technicians: It is robust enough manage even the most complex sets of tasks and responsibilities. Streamline your process, and manage your queue efficiently.

Executives: Insight and accountability are key. bigWebDesk links assets/inventories to work order history, locations and people. bigWebDesk generates reports so that you can have total insight and accountability to make decisions.

Customers: Easy and predictable. Keep track of your requests from the time you place them, until the time you confirm it is complete—it’s that easy.

Look no more. Your solution is here.