As most of you know bigWebApps HelpDesk is a contestant in the first CRM Idol competition. We had our presentation last Friday on August 26 that went great. We got to spend one hour showing the judges all about bigWebApps HelpDesk. After the presentation, the judges collaborated and wrote a review about what they thought. The review can be found here http://www.crmidol.com/reviews/bigwebapps.
Patrick, CEO,“thought the review was fair and well thought out. It’s really impressive the amount of attention the judges give to each of the contestants and the level of feedback they give. Kudos to them. Even though we are ok with the idea of being #2 (which this market is plenty big and #2 would be fantastic) we will always strive to be the best solution for our customers. Sometimes focusing on just being #1 can cause you to lose that sight.”
Overall we are very pleased to have had this opportunity to be in front of these important people and receive their feedback. We appreciate the time and thought the judges have given to each and every contestant.
Now that all of the Americas contestants have completed their presentations, we cannot wait for the announcement of the semi-finalists! Look for the announcement this week. Good luck to everyone.
One comment
Best of luck to you in the rest of the competition. Regardless of the outcome, it’s been very valuable to other analysts and consultants to learn more about your products & services.
Particularly liked this part of the Judge’s review:
“We like the way they think about their customers. They provide ongoing customer service and they actually have a very strong presence with their customers – in conversation and in their own helpdesk. They pay considerably more attention to their customers than would be expected in normal customer service interactions. This is outstanding because it promotes customer intimacy.”
That’s a father in your cap, right there.