Screenshots and Demo Movies...

Add New Buildings and Rooms 9/1/2007 2710KB This viewlet will illustrate how an Administrator can add new Buildings in Rooms in the Location section.

Merge Multiple Locations 9/1/2007 2676KB This document will illustrate how an Administrator can merge multiple Locations together to get a "cleaner" Location list.

Update Location Profile All Users 9/1/2007 4887KB This document illustrates the two methods available to update your own Location Profile in bigWebDesk.

Locations in the Ticket Count Report 9/1/2007 4571KB This viewlet will illustrate how the new Location structure can be effectively used within the Ticket Count Report.

Add Location to Ticket and Profile 9/1/2007 3941KB This movie will illustrate how to add a new Location to a ticket (on a one time basis) and/or to a User's Profile (for future use) during the Ticket Creation process.

Notification Rules Help Video 12/3/2007 0KB Help video describing notification rules and how to set the defaults for all users and technicians.

Activating Email Parsing feature 9/1/2007 1078KB This demonstration will walk a System Administrator through the setup and functionality of the Email Parser.

Adding Locations 9/1/2007 1076KB This demonstration will detail how Sys. Admins can create new Locations and set up routing pools for routing.

Creating Mass Email Groups 9/1/2007 3489KB This demonstration will walk through the process of creating Mass Email Groups for Administrators.

CHCCS Reports 9/1/2007 200KB Vladimir - open this one.

Export Asset Data 9/1/2007 4648KB This viewlet will demonstrate how to export Asset Data out of bigWebDesk. Software that supports XML is required.

Export ticket data to XML 9/1/2007 4684KB This viewlet walks through the process of exporting ticket data into XML format. Software that supports XML data is required.

Set up and Configuration of Account Manager 9/1/2007 2206KB This demonstration will explain how to set up and configure accounts within bigWebDesk. Account Manager allows for tickets and files to be group by location, reps, and support groups.

Setting up Global Filters 9/1/2007 939KB This viewlet will assist an administrator in setting up Global Filters for technicians.

Setting up Classes and Class routings 9/1/2007 1967KB This demonstration will assist Sys. Admins in creating Classes (types of issues) and properly configure the system to have each Class routed to the correct support personnel.

Support Groups 9/1/2007 927KB This tutorial will describe how support groups are set up and how technicians are able to be assigned to the the groups. These groups will assist technician's in viewing and sorting their work lists.

System Administrators adding new logins 9/1/2007 816KB This demonstration details how a System Administrator can create new login accounts.

System Administrators adding locations 9/1/2007 1024KB This demonstration will detail how System Administrators can login and create locations.

System Administrators exporting tickets using XML 9/1/2007 1303KB This demo will demonstrate how System Administrators can export ticket data into on-site database and create spreadsheets for additional reporting.

Ticket Resolutions and Confirmations - System Administrators 9/1/2007 1425KB This viewlet will describe how to setup and configure ticket confirmations

My Follow Ups -- How technicians can better utilize the follow up feature 9/1/2007 1235KB This viewlet will show technicians how to create Follow Up Dates for their tickets as well as how to navigate through the My Follow Up page in bigWebDesk.

How a Tech/Service Rep responds to and closes a ticket 9/1/2007 709KB This viewlet describes how a service rep can respond to a user then close out the work order.

Resolution and Confirmations - Technicians 9/1/2007 1018KB This feature will demonstrate how technicians are able to resolve and track the confirmations on all of their closed tickets.

Scheduled Maintenance - set up new recurring ticket 9/1/2007 5959KB This viewlet will walk you through the process of adding a new recurring scheduled maintenance ticket.

Submission Category 9/1/2007 901KB This feature will enable technicians to assign a value on how they received each request they are creating a support ticket. bigWebDesk provides for auto-assigned values for tickets that are automatically created by the system.

Using Advanced Search 9/1/2007 532KB This viewlet will walk technicians through searching for particular tickets using the Advanced Search feature.

Ticket creation by Technicians 9/1/2007 820KB This demonstration will detail how a technician is able to submit tickets on behalf of other users.

Confirming Resolved Tickets 9/1/2007 374KB This tutorial will demonstrate how Users will confirm that their tickets have been resolved successfully.

Customer Personal Preferences 9/1/2007 2229KB This camlet walks through a customer's ability to update password, email address, and other personal information.

User Ticket Creation 9/1/2007 1361KB Users' basic understanding on how they will be able to login, change their profile information, and create new tickets.