HelpDesk updates

You can now transfer tickets between end users in your system. To turn this on (must be an Admin): 1. Configuration 2. General Options 3. "Allow to Change Ticket End User" - check the box 4. Save & Close To transfer a ticket to another End User: 1. Go to ticket detail page 2. Click the hyperlink "End User" above the person's name 3. Search for the person you would like to transfer to 4. Choose their name from the list

Your local admin now has the option to include the locally created custom fields in the notification emails.

Your local admin now has the ability to require the person submitting a ticket to choose a Class/Sub-Class down to the lowest level available. When this functionality is turned on, a ticket will not be able to be created with a blank at any class level.

The KB editor being used had issues with changing fonts and styles. This has been corrected.

The custom text on the login page has been corrected. Your custom text should now appear properly on your department-specific login screen.