About Us

bigWebApps was started by a group of guys who had enough with lost tickets, frustrated technicians and unhappy customers. Recognizing the need for an application that cuts response time, decreases onsite visits and reduces ticket escalation, we created bigWebApps HelpDesk in 2001.

From IT consultants to K-12/higher education administrators, bigWebApps HelpDesk is a friendly, on-demand help desk solution built on the ITIL framework that works quickly and plays well with others. After achieving great success with bigWebApps HelpDesk for technicians, we expanded our scalable help desk solution to benefit facility maintenance engineers.

Today, our on-demand solutions serve more than 200 clients with 100,000 users in 43 states and nine countries. Of those who try bigWebApps HelpDesk, 95% keep it. We are quite proud to boast this high retention rate because customer satisfaction is our No. 1 priority.

That’s why the guys at bigWebApps become more than just a provider—we are a trusted friend and partner. Your success is our success. With customizable, easy-to-use and affordable solutions, the responsive bigWebApps team puts a friendly face on help desk and customer support applications that ensure rapid adoption with a smile.